Each product type in our store enjoys a different type of refund and return policy, however, these apply to all orders:
– You can request a full order refund before your item ships, up to 24 hours after you place your order. If you order an item in the morning and it ships during the day, you can’t request a cancellation for a full refund at night, because the item likely already shipped. In any other case, if the item did not shipped yet, you have 24 hours after your order to request a cancellation for a 100% refund on your order.
– After the first 24 hours and after the product ships, refunds can be granted on items that are eligible for a return and a refund. In that case, all refunds with have the shipping costs, plus 15% restocking fee deducted from the amount to be refunded, again, if the product is eligible for a refund. If product was ordered with “free shipping”, actual shipping costs will be also deducted from the refund.
Raspberry Pi / Retropie microSD Collections
We do not accept any returns or refunds on Retropie collections on microSDs. The reason being that those are extremely easy to backup, and nothing prevents anyone to make a copy of our product and then return the original sent for a full refund. If your microSD card is defective, we will replace the microSD card for you at no extra cost, however. Just contact us and we will request some verification on the issue, and if we conclude the card is clearly defective, you can send it back to us so we can make another one and ship it back to you. The defective rate on these cards is really really low, and every 300 orders shipped in average, we see one item might arrive defective to you, due to shipping conditions, so that’s a pretty rare occurrence. We test extensively each card before shipment, and all cards will ship in both a DVD case with a cover and in a special microSD clear case that provides extra protection to the card.
Original Retro Games, Consoles and Accessories
If you ordered one of those original products, you can return them up to 7 days after receiving them, with a 15% restocking fee and the shipping costs deducted from the original amount paid, provided that the item is returned in the same condition it was received. Games that come with manuals and cases, must have its original manual and case. Discs can’t be scratched, and factory sealed products can only be returned if they are still factory sealed and in mint condition. If the original shrink wrap is removed from the game, accessory or console it looses market value and can’t be accepted anymore for a refund.
We test all vintage products extensively before shipment, but if you received a defective item, you can return it in the same condition you’ve received it, within 24 hours upon receipt, for store credit on another similar item. Each case will be evaluated in a case-by-case basis so we encourage you to test all items within 24 hours of receipt and contact us if you see any issues, then contact us so we can arrange the return. Buyer pays for the cost of the the return, and we pay for the cost to send him/her another item.
Each vintage product sold on the website is not only tested extensively, but it’s also photographed in several different angles, showing it’s condition on it’s entirety, so when you purchase, what you see is what you get. If the item, or the original item package, box, cover or manual has any flaws, it will be listed on the product page and pictures will show it, so, again, you know what you are getting and by purchasing it, you agree with it’s general condition.
Magazine and eBook DVDs
We don’t accept any returns of refunds on Magazine and eBook DVDs. Again, like the microSDs, those are extremely easy to copy, so we will never accept any returns on these items. If a DVD is defective, contact us within 24 hours of receipt of the item, and we will ship a replacement DVD for you. Before you issue a complain, make sure you test the DVD on several different computers, to make sure the issue is with the DVD and not with the DVD drive that is trying to read it.
Mini Retropie / Raspberry Pi Consoles
Mini consoles built with the Raspberry Pi use only brand new parts and are fully assembled and tested before shipment. We don’t accept returns and don’t process refunds on mini consoles. These are custom built on a order per order basis and all parts are purchased and unpacked for assembly, therefore they are not returnable. If your mini console does not work properly after you receive it, please request an RMA so we can take it back, fix the problem and ship it back to you at no extra cost. Please Note: Mini Retropie Consoles are custom built with a number of parts, and it might take longer to put them together than the usual for any other order. Please allow 7 to 30 days for the item to be shipped. If you requested any customizations, it might take 45 days to ship your order. We don’t accept cancellations during this period. You’ll be informed by mail about the progress of your order.
If for some reason, you receive a broken console or a console that does not work because it looks like it was damaged during shipment, we must submit a claim to the shipping company. All shipments for Mini Consoles are covered with insurance, and if you received a broken item, please contact us immediately and save the original packaging, including the mailing box, so we can submit a successful claim. After the claim is processed and we receive the insurance from the Post Office, we will refund you the total amount of your order, or build another console for you. If in this case you prefer your money back, we will deduct the original shipping costs, which are not covered by the insurance.
For any digital goods purchased at our store, there is no refund. If your digital purchase does not meet your expectations, we will work with you to make it right. Please note that links to download digital items are valid for 30 days only. Please do not share your unique digital download link. If we suspect the link is being abused, it will be removed without any further notice and no refunds will be given.
Any other type of refund or return will be analyzed in a case-by-case basis, and we will always work with the customers so they can be fully satisfied with their purchase.