Payments and Shipment Policy

PAYMENTS

Currently we accept the following payment options:

– Credit Card Payments – We accept Visa, Mastercard, American Express and Discover
– Please note that we no longer accept PayPal or PayPal Financing as a method of payment.

To purchase, just add products to the shopping cart and when you’re ready, proceed to the checkout. After filling out all your information, you can pay securely using your credit card. We use Square Payments as our payment processor, and out store is 100% PCI compliant, meaning we don’t store any credit card or sensitive personal information on our servers.

Also, all payments are encrypted and secure, so you can order with peace of mind. If you are having trouble completing your purchase for some reason, please contact us and we can help you complete your order.

Attention:Any purchase made at our website will show on your Credit Card statement as “RETRO MINI”.

SHIPPING POLICY

Please make sure you have the correct address when placing an order on our website. We will only ship to the same address as the billing address on your credit card, to prevent fraudulent transactions.

Products are mostly shipped using USPS, via First Class mail or Priority mail. If your order is not entitled to free shipping, our system will calculate shipping based on your address and the weight of the package for you and present it to you before checkout.

Retropie / Raspberry Pi microSD collections are made to order and might take 3 to 7 days after the purchase to be shipped. If you pick “Priority” or “Express” shipping during checkout, please keep in mind that shipping speed will only apply after the product is ready to be shipped. Check the description for each product page for their estimated production time.

Collections or products marked as [PRE-ORDER] might take longer. Please refer to the item description to have an idea when the item ships. If you need more information on Pre-order items, get in touch with us using our contract form.

Physical Retro games, accessories and consoles (excluding Raspberry Pi built-to-order mini consoles) are always in stock and will ship the same or next day after your purchase.

Brand new Raspberry Pi accessories are mostly always on back order and might take 3 to 7 days to be shipped. In some cases, we might have some of these products in stock right now, and in that case they would ship same or next day. When we have product ready to ship immediately, the description will state so.

Raspberry Pi Mini Consoles need to have it’s parts sourced and the system needs to be assembled and tested before shipping. Usually the lead time is 6 to 10 days to ship these systems, however it’s possible that we have all the parts needed in stock to ship earlier. If you need these sooner, or in a particular day for a birthday present, etc, please contact us before ordering to have a glimpse of when the item is expected to ship and if it will arrive on time.

Backup items, like hard drives will also take 6 to 10 days to ship, because items need to be copied and verified before shipment.

During particular busy seasons like Christmas and New Year’s, delivery is not guaranteed on time, specially because we depend on materials to make our products to be in stock in order to be shipped. You will be warned about any possible delays, and can be given the option to cancel your order prior shipping, if you are not happy with the estimated delivery time, for a full refund.